Privacy Policy

Last updated: 1 January 2026

1. Information We Collect

We collect information you provide directly to us, such as your name, company, email address, phone number, and any messages you send via our contact form. We also automatically collect analytics data including page views, referrer URLs, and anonymised IP addresses.

2. How We Use Your Information

We use your information to respond to your enquiries, provide our laboratory services, send service-related communications, improve our website, and comply with legal obligations under Australian law, including the Privacy Act 1988 (Cth).

3. Data Retention

We retain personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Testing records are retained for a minimum of 5 years to comply with TGA requirements. Enquiry data is retained for 3 years.

4. Disclosure to Third Parties

We do not sell, trade, or rent your personal information. We may share information with trusted service providers who assist in operating our website and business, subject to confidentiality agreements. We may disclose information where required by law or regulatory authority.

5. Security

We implement industry-standard security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All data transmissions use TLS encryption.

6. Your Rights

Under the Australian Privacy Act 1988, you have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at privacy@bioanalytica.com.au.

7. Cookies

Our website uses session cookies for authentication purposes only. We do not use tracking or advertising cookies. Analytics data is stored in our own database and not shared with third-party analytics platforms.

8. Contact

For privacy-related enquiries, contact our Privacy Officer at privacy@bioanalytica.com.au or 2/2 Acacia Place, Notting Hill, VIC 3168.

This policy is provided for general information only. Please seek independent legal advice before relying on it for compliance purposes.